Voluntary refunds
Users may request a voluntary refund within 14 days of purchase for the entire purchase if none of its credits have been used. This voluntary refund does not apply after partial use.
Legal rights and service defects
This policy does not limit consumer rights under applicable law. If the service is defective or not provided as agreed, users may retain any remedies or refund rights available under applicable law. See the Paddle Refund Policy.
Processing
Use the contact support link below and include the order ID and reason for your request, or visit Paddle buyer support for payment or refund questions. Do not provide full card numbers or passwords. Credits corresponding to an approved refund are removed. If usage exceeds the remaining balance, the account shows an amount to be offset and pauses new translations until it is resolved. Refund timing depends on payment providers and financial institutions; no fixed number of days is promised.